Dinkha Heating, Cooling & Refrigeration respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, request service, or communicate with our business.

Information We Collect

We may collect personal information that you choose to provide, including:

• Name
• Phone number
• Email address
• Service address
• Message details submitted through our contact forms
• Information related to service requests, estimates, appointments, or customer support

We may also collect basic website information automatically, such as browser type, device information, pages visited, approximate location, and how visitors interact with our website.

How We Use Your Information

We use the information we collect to:

• Respond to service requests and questions
• Schedule appointments and provide estimates
• Communicate with customers about jobs, repairs, installations, and follow-ups
• Improve our website, services, and customer experience
• Send updates, reminders, or marketing messages when permitted
• Maintain records for business, legal, and accounting purposes

Calls, Texts, and Emails

When you provide your phone number or email address, we may contact you regarding your request, appointment, estimate, invoice, or service follow-up.

If you choose to receive marketing messages, you may opt out at any time by following the unsubscribe instructions or contacting us directly.

Cookies and Website Tracking

Our website may use cookies, analytics tools, or similar technologies to understand how visitors use our website and to improve performance. These tools may collect information such as pages viewed, time spent on the site, device type, browser type, and general location.

You can adjust your browser settings to block or delete cookies, but some parts of the website may not function properly without them.

How We Share Information

We do not sell your personal information for money.

We may share information only when necessary with trusted service providers who help us operate our business, such as website hosting providers, email services, scheduling tools, payment processors, advertising platforms, or analytics providers.

We may also share information if required by law, to protect our rights, to prevent fraud, or to comply with legal obligations.

Third-Party Services

Our website may use third-party services such as website hosting, analytics, contact forms, email marketing, payment processing, maps, or advertising tools. These third parties may collect or process information according to their own privacy policies.

We are not responsible for the privacy practices of third-party websites or services linked from our website.

Data Security

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no website, online form, email system, or internet transmission is completely secure, so we cannot guarantee absolute security.

Data Retention

We keep personal information only as long as reasonably necessary for business purposes, customer service, recordkeeping, legal compliance, and accounting needs.

Children’s Privacy

Our website and services are intended for homeowners, business owners, property managers, and other adults. We do not knowingly collect personal information from children under 13.

Your Choices

You may contact us to request that we update, correct, or delete your personal information, subject to any legal, business, or recordkeeping requirements.

You may also opt out of marketing emails or messages at any time.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us.

Last Updated: June 3, 2026